Organization Alignment

• Department consolidation: Merged Simon & Schuster's (pre-Viacom sale) customer service and credit departments to create "one face to the customer", leading to Simon & Schuster being recognized by our customers as being "most improved" in customer service in the 1997 annual Market Partners survey of publisher performance. (Trade10)
• Learning management system consolidation: Directed the task force assigned to consolidate eLearning platforms of multiple acquired companies as part of an initiative to merge the Higher Ed and Career and Professional Groups of this publisher. (HE14)
• Divisional consolidation: Drove functional consolidation of multiple divisions resulting in a 25% reduction in headcount. (HE26)
• Integration of K12 publishing unit: Integrated a combined K12 and ELT publishing company into existing operations with substantial headcount, operating cost, PPB and plant savings. (HE36)
• Integration of acquired higher education division: Integrated an approximately $300mm acquired higher education division into existing operations with substantial headcount, operating cost, manufacturing and plant savings. Utilized best practices from each organization to improve the effectiveness of the combined entity. (HE37)