Technology [Function]
- SAP implementation: Served as process architect in 2 separate publishing industry SAP installations (Bantam Doubleday Dell, now part of Random House, and Simon & Schuster) across production, inventory management, editorial, order processing, distribution and finance functions. (Trade2)
- MarkLogic implementation: Implemented MarkLogic as the asset management system used to capture and control asset and metadata information for the majority of assets used in publisher's digital products, including narrative, assessment, rich media and interactive asset types. (HE12)
- Content readiness improvement: Developed and implemented a learning content metadata and content readiness strategy, leading to 90% of titles being created in an XML-first workflow, 96% with full electronic, worldwide rights and 100% available as digital files. (HE13)
- Learning management system consolidation: Directed the task force assigned to consolidate eLearning platforms of multiple acquired companies as part of an initiative to merge the Higher Ed and Career and Professional Groups of this publisher. (HE14)
- Mobile operations monitoring: Piloted a program to provide mobile access to system operational status on iOS and Android devices. The goal of the project was to substantially reduce the time from identification of an issue to its resolution. (HE16)
- XML authoring solution: Piloted cloud-based tool to support authoring and output of content in XML, resulting in faster time to market, lower costs, consistent format, content reuse, and new product creation. (HE17)
- Technology process management: Initiated implementation of ITIL-based IT management for product development systems. Approach is credited with a 2x improvement in performance and significant reduction in unplanned downtime. The primary focus of the effort was in implementation of technology operations management discipline around release and change management. (HE22)
- Integrated systems architecture for product development systems: Developed an integrated, capabilities-based architecture to guide process and systems development. Architecture involved a services-based approach to promote scalability and allow for incremental investment systems enhancement and avoid "big bang" expenditure requirements. (HE33)